Pet Urn: Delano Series Urn

I purchased this urn in December 2010 for a cat I had for 14 years. This looked exactly like what I wanted to remember her. The front is 'plastic' not glass and attaches via a peel and stick on the back. The engraved plate attaches the same way. The other day I noticed that the plate had simply fallen off! So now I have to glue it back on. For the price, these items should already be attached to the urn, the picture frame should be glass and you should be able to put the picture in the frame WITH it already attached to the urn. Very very disappointed, my little Beanie deserved better.