Returns * Money-Back Promise

Return Policy

Our promise is straight forward. The quality of any of our pet memorials will meet or exceed your expectations or we will completely refund your money. Just let us know you'd like to return the product within 30 days of your receipt and we will provide you with an approval email. 

Due to the delicate and valuable nature of our products, we require that you return it to us in the original packaging. Damage rarely occurs when shipped back in this original packaging, but it is important to purchase shipping insurance just in case damage does occur in transit. The urn is your responsibility until we receive it back in our warehouse in undamaged condition. 

Engraved items, custom orders including personalized pet print jewelry, and 14K solid gold and platinum CANNOT be refunded because they cannot be re-stocked.

Cremation jewelry that has been "filled" is not returnable and will not be accepted back.

Caskets require a restocking fee of 25%.