Returns * Money-Back Promise

Lowest Price Promise
If you find any of the memorial products we offer we offer at any other online or local retailer at a lower price, simply give us a call and we will beat the price by 5%. Just give us a call or email us the information and we'll be happy to make the adjustment. What's more, this offer will remain in effect for 30 days after the delivery of your purchase. If you have any questions, just call us at 253-649-0567 or email us at

Returns and Unconditional Money Back Offer
Our promise is straight forward. The quality of any of our pet memorials will meet or exceed your expectations or we will completely refund your money. Just let us know you'd like to return the product within 30 days of your receipt and we will provide you with an approval email. Due to the delicate and valuable nature of our products, we require that you return it to us in the original packaging. Damage rarely occurs when shipped back in this original packaging, but it is important to purchase shipping insurance just in case damage does occur in transit. The urn is your responsibility until we receive it back in our warehouse in undamaged condition. Due to the personalized nature of engraved items including print jewelry, returns cannot be accepted. Caskets are the only item that requires a restocking fee of 25%.